Privacy

This policy, fully updated to reflect “GDPR” legislation, explains how we use personal information about you when you use our website or contact us, why we use it, and how you can exercise your right to access, change or erase it. 

We are committed to protecting your information and respecting your rights in relation to data privacy and security. 

Last updated: 9th March 2021.

To find out more about us, please click here, and for our terms, this is the page you're after.

Any questions? Please don't hesitate to email us.

1. YOUR INFORMATION

We collect your information for the purpose of providing you with the products you purchase from us, for enhancing your online experience, and so we can better understand our customers and consumers in general. This includes the information you give us or which is generated by you – including your use of this website and how you arrived at our website in the first place. 

Our 'lawful basis' for collecting personal information arises from one of two situations: either we have a contract with you, e.g. you’ve bought a product from us and we need the information to deliver it to you, or you’ve given your consent to be contacted by us or for your data to be used for marketing purposes, e.g. you’ve subscribed to our mailing list.

Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Website. This information is primarily needed to maintain the security and operation of our Website, for marketing, profiling and promotion, and for our internal analytics and reporting purposes. 

2. YOUR CHOICES AND LEGAL RIGHTS

You can unsubscribe or change your communication preferences at any time by clicking on the 'unsubscribe' or 'update your preferences' link at the bottom of our emails, or by emailing us.  We’ll action your request as soon as we reasonably can.

You can ask us to tell you what information we hold about you,  update it or erase it at any time, subject to applicable data retention requirements.  We’ll action your request as soon as we reasonably can.  These aren’t your only legal rights – you can find out more about them on the Information Commissioner’s Office website. 

3. THE SECURITY OF YOUR INFORMATION

We take every effort to minimise the risk of a data breach occurring. In the event that a breach does occur, we will take appropriate steps to notify you if you are adversely affected and will try our best to minimise the impact. We are registered with the UK Information Commissioner under the ref. ZA086360. 

4. SHARING YOUR INFORMATION

We may share your information with:

  • Companies who work on our behalf, and

  • Government, law enforcement agencies, the courts and regulatory bodies when legally obliged to.

We do not and will never share your information unnecessarily with third parties.

5. THE USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

We, and the companies who work on our behalf, use cookies and other tracking technologies such as pixels on this website, to understand which pages customers find most useful, remember the contents of shopping carts if customers decide to leave the site and return later, analyse data about web page traffic and improve our website in order to tailor it to customer needs. This data is used for statistical analysis and marketing purposes.

If you visit our website or social media pages, we may automatically collect the following information:

  • Which pages you visit

  • The amount of time you spent on our website

  • Whether you are a new visitor

  • How you came to our website

  • The type of device and browser you use

You can choose to accept or decline cookies when you visit our website.  You can restrict or block certain cookies through your browser settings. In your browser (for example, Google Chrome or Internet Explorer), click on the ‘help’ option to find out how to change your cookie settings.

You can also visit www.aboutcookies.org.uk/managing-cookies which shows you how to do this on different browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

We also use service providers that help to provide us with insights that help us to improve our products and our service to you.  For example, we use Google Analytics to understand how you engage with our website.  We may also share the data collected through our website with our third party advertising partners, such as Google Advertising products and Facebook Ads.

We use Google Analytics Advertising for targeted remarketing (i.e. showing us who has shown an interest in our products and might be likely to purchase), demographics and interest reporting (i.e. who are our customers and what do they like?) and Google Display Network Impression Reporting (are people that saw our advert purchasing in the end even if they didn’t click on the actual advert?).

By accessing our website you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. For more information on how Google uses this data please visit https://policies.google.com/technologies/partner-sites 

We do not transfer personal information to these third-party vendors. If you don’t want Google Analytics to be used in your browser, you can install the ‘Google Analytics Opt-Out Browser Add-On’, provided by Google.

6. KEEPING YOUR INFORMATION

We will only keep information about you for as long as we need to and we take steps to ensure that any companies that process your information on our behalf do the same.

7. CHANGES TO THIS PRIVACY POLICY

We keep our privacy policy under regular review and will post any updated policy on our website.  

8. CONTACT US

If you have a question, complaint or query with regards to how we use your information, please don't hesitate to email us and we will do our best to resolve it as soon as possible. 

 
 
 
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